Shipping & Cancellation Policy – Fresho Life
Effective Date: 5 October 2026
Thank you for choosing Fresho Life. We aim to process and deliver your orders safely and efficiently. This Shipping & Cancellation Policy explains our order processing, delivery, and cancellation procedures.
1. Order Processing
Orders placed through the Fresho Life website are processed after successful order confirmation and payment, where applicable.
We generally aim to process orders within 1–3 business days. Processing time may vary depending on product availability, order volume, holidays, or other operational circumstances.
Orders may be dispatched through third-party courier and logistics partners.
2. Delivery
Delivery timelines depend on the destination, courier availability, weather, transportation conditions, and other factors.
The estimated delivery timeframe displayed during checkout or communicated with your order is indicative and may vary.
Delivery may take longer for remote locations or during periods of high demand, holidays, severe weather, or unexpected transportation disruptions.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.
Shipping charges may vary depending on the order value, delivery location, package weight, or applicable promotional offers.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and valid contact details.
Fresho Life will not be responsible for delivery delays, failed deliveries, or additional charges resulting from:
- Incorrect or incomplete address
- Incorrect phone number
- Customer being unavailable to receive the order
- Refusal to accept the package
- Failure to provide required delivery information
If an order is returned to us because of an incorrect address or failed delivery caused by the customer, additional shipping charges may apply for re-dispatch, where applicable.
5. Tracking
Where tracking information is available, customers may receive shipment tracking details through the contact information provided while placing the order.
Once the package has been handed over to the courier partner, delivery updates may be subject to the courier's tracking system.
6. Delayed or Lost Shipments
Although we work with reliable delivery partners, unexpected delays can occur due to circumstances beyond our control.
If your order appears to be significantly delayed or is reported as lost, please contact Fresho Life with your order details so that we can coordinate with the relevant delivery partner and assist you.
7. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
To request cancellation, contact us as soon as possible with your order number and registered contact details.
Once an order has been dispatched, cancellation may no longer be possible.
For eligible prepaid orders that are successfully cancelled, the applicable refund will be processed through the original payment method or relevant payment provider.
8. Cancellation by Fresho Life
Fresho Life may cancel an order in circumstances including:
- Product being unavailable
- Incorrect pricing or product information
- Suspected fraudulent or unauthorized activity
- Incomplete or incorrect delivery information
- Delivery restrictions
- Technical errors
- Circumstances beyond our reasonable control
If an order is cancelled after payment has been received, any applicable refund will be initiated through the appropriate payment method.
9. Contact Us
For shipping or cancellation-related queries:
FRESHO LIFE
Perumpuzha P.O.
Kollam, Kerala – 691504, India
Phone: +91 9567674242 / +91 9567674342
Email: fresholifeindia@gmail.com
Note: This policy is written for Fresho Life's food-product ecommerce model. The final refund/cancellation windows should be adjusted if Fresho Life has a specific courier, payment gateway, or internal return process that differs from the above.
