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Return & Refund Policy – Fresho Life

Effective Date: 5 October 2026

At Fresho Life, we take care to ensure that our products are packed and delivered in good condition. Since our products primarily include food items, returns and refunds are handled with particular consideration for food safety, hygiene, freshness, and product quality.

1. Returns of Food Products

For food products, returns are generally not accepted once the product has been delivered, except where the product is:

Damaged during transit
Incorrectly delivered
Defective or otherwise unsuitable due to an issue attributable to Fresho Life
Missing from the confirmed order

This restriction helps us maintain appropriate food safety and hygiene standards.

2. Damaged Products

If your package arrives damaged, please contact us as soon as possible after delivery.

We may request:

Order number
Photographs or video of the package
Photographs of the damaged product
Photographs showing the shipping label
A brief description of the issue

Please retain the product and its original packaging until we have reviewed the issue.

3. Incorrect Product

If you receive a product different from the one you ordered, please contact us promptly.

After verification, we may arrange an appropriate replacement, refund, or other suitable resolution.

4. Missing Products

If any item from your confirmed order is missing, please notify us as soon as possible with your order details.

We will review the order and shipment information and, where the claim is verified, arrange an appropriate resolution.

5. Expired or Quality-Related Issues

If you receive a product that appears to be expired, spoiled, leaking, contaminated, or otherwise unsuitable for consumption, do not consume the product.

Contact Fresho Life promptly and provide photographs and order details so that the issue can be investigated.

6. Refund Eligibility

A refund may be considered where:

An eligible product was damaged during delivery.
An incorrect product was delivered.
An eligible product was missing.
A confirmed order was cancelled before dispatch.
Fresho Life is unable to fulfil a prepaid order.
Another circumstance qualifies for a refund under this policy.

Refund eligibility is subject to verification and the specific circumstances of the order.

7. Non-Returnable Situations

Returns or refunds may not be available where:

The customer simply changes their mind after delivery.
The product has been opened or consumed.
The product was improperly stored after delivery.
The product was damaged after successful delivery due to customer handling.
The customer provided an incorrect or incomplete delivery address.
The customer refused or failed to accept the delivery without a valid reason.
A claim is made without sufficient information to verify the issue.

8. Refund Processing

Once a refund is approved, it will generally be processed through the original payment method or applicable payment service provider.

The time taken for the amount to appear in your account may depend on the customer's bank, card issuer, payment gateway, or other financial institution.

Fresho Life does not control the processing time of third-party financial institutions.

9. Replacement

Where appropriate and subject to product availability, Fresho Life may offer a replacement instead of a refund for an eligible damaged, incorrect, or defective product.

The final resolution will depend on the nature of the issue and product availability.

10. How to Request a Return or Refund

To report an eligible issue, contact us with:

Order number
Customer name
Registered mobile number or email address
Product name
Description of the issue
Clear photographs/videos where applicable

Contact:

FRESHO LIFE
Perumpuzha P.O.
Kollam, Kerala – 691504, India

Phone: +91 9567674242 / +91 9567674342
Email: fresholifeindia@gmail.com

We recommend contacting us within 48 hours of delivery for damaged, incorrect, missing, or quality-related issues so that we can investigate and assist you promptly.